You get exactly what the property description says, and amazing property with fabulous people on location to make your holiday a sensational experience. We were a group of 10 (3 families with kids) and our first trip to the north of Bali and everyone loved the experience. After a pick-up at the airport our group was transported across Bali by the great drivers organised by the villa. It was a 3 hour trip, but at the end of the trip we were welcomed into a picture perfect villa by our amazing hosts. We settled in to our rooms (all fabulous) and then were provided with a lovely dinner prepared by the team that support your stay at the villa. This great experience was constantly back-up throughout the trip. Each evening we would sit down with the team and discuss plans for the next day (what we wanted for breakfast, did we need drivers, were we staying in for dinner). The team would organise everything for us from getting drivers, to making suggestions as to where we should visit on day trips. We did have a number of meals in Lovina but many nights we ate at the villa. The villa staff produced sensational meals which were largely better than what we were getting in many of the restaurants. The pool was fabulous and the kids spent most of their days playing in and around the pool. This meant it was a relaxing time for the parents too! The drivers that work with the villa were great and we hired them almost daily for day trips, going to restaurants etc. You will need the drivers regularly as points of interest are widely distributed and nothing is really within walking distance. A few practical points. The wifi was excellent, filtered water was always available which saved buying heaps of bottled water, the beds were comfortable, and yes they even did your washing for you! We could not have been happier with our stay! The team working at the villa were so friendly and accommodating and the villa was everything it was promoted as in the descriptions. A big 5 stars from us.